Key Responsibilities (include but are not limited to):

Perform accurate data entry into internal systems, spreadsheets, and databases

Maintain and update records, files, and documentation

Answer phones, respond to emails, and direct inquiries to the appropriate team members

Support general office tasks such as filing, scanning, and organizing documents

Communicate with internal departments and external contacts in a professional manner

Assist with other administrative tasks and projects as assigned

Qualifications:

Previous experience in an administrative or office support role is an asset (but we can adjust this)

Greenhouse/horticulture experience would be an asset but not necessary

Strong attention to detail and high level of accuracy in data entry

Comfortable working with Microsoft Office (Word, Excel, Access)

Good written and verbal communication skills

Strong organizational skills and ability to manage multiple tasks

Ability to work independently and as part of a team

What We Offer:

Competitive wage: $23-$26 per hour depending upon experience

Training and support from a friendly team

Opportunity to grow within the company

Benefits available after 1 year of employment

***This location is not transit accessible; a reliable vehicle is needed for this location.***

We thank all applicants, only those with the skills and qualification will be considered for this position

West Coast Floral Growers and Distributors Ltd.
General Manager (GM) – Operations

Position Summary

The General Manager (GM) is responsible for the overall operational performance of the company, including greenhouse production, warehouse/shipping, and cross-channel alignment between Wholesale Sales and the Retail Garden Centre.

The GM assumes full day-to-day operational leadership of the business. Ownership will focus on strategic direction, financial oversight, and long-term growth initiatives. The GM is accountable for execution, performance, and operational results.

Scope of Responsibility

The GM oversees:

• Greenhouse Production

• Warehouse & Shipping

• Order Fulfillment

• Cross-functional coordination with Wholesale Sales

• Operational alignment with Retail Garden Centre

• Production planning systems and operational systems

• Process improvement and performance management

Core Responsibilities

1. Operational Leadership

• Lead all day-to-day operations of the company.

• Ensure alignment between production capacity, wholesale programs, retail demand, and shipping schedules.

• Translate strategic direction into executable operational plans.

• Prevent siloed decision-making between departments.

2. Financial Accountability

• Own operational budget performance.

• Manage labor efficiency across production and warehouse.

• Protect gross margins through disciplined execution.

• Partner with CFO on forecasting and cost control.

3. Team Leadership & Accountability

• Directly lead department heads (Growers, Production Manager, Warehouse Manager, Maintenance).

• Achieve KPIs and hold leaders accountable.

• Conduct structured performance reviews.

• Build leadership bench strength.

4. Systems & Process Development

• Install operational discipline through SOPs.

• Sustain and improve planning processes.

• Ensure data integrity and reporting visibility.

• Standardize processes across departments.

Authority of the Role

The GM has full authority over operational decision-making. Ownership will not be involved in daily operational execution.

The GM is empowered to:

• Make staffing decisions within approved budgets.

• Resolve interdepartmental conflicts.

• Enforce accountability standards.

• Modify processes to improve efficiency.

• Align production and warehouse resources.

• Escalate only strategic or capital decisions.

Governance & Accountability Structure 

Accountability & Performance Oversight

The GM is accountable to the Leadership Team (Ownership and CFO) for achieving defined operational and financial KPIs.

The Leadership Team will:

• Establish annual company-level performance targets.

• Approve operating budgets.

• Define strategic priorities.

• Review performance monthly and quarterly.

The GM is responsible for:

• Delivering results against agreed KPIs.

• Presenting regular operational performance reports.

• Proactively identifying risks to performance targets.

• Developing corrective action plans when results deviate from plan.

Year 1 – Non-Negotiable Outcomes

1. Ownership fully removed from day-to-day operations.

2. Production and warehouse operate with pacing discipline.

3. Cross-channel alignment stabilized.

4. Systems sustainability and improvements.

5. Operational KPIs visible and enforced company-wide.

Reporting Structure

Reports To: Leadership Team (Ownership & CFO)

Direct Reports: Growers, Production Manager, Warehouse Manager, Maintenance Manager, Retail manager.

Plan, organize, direct, control, and evaluate greenhouse crop production operations

Develop crop production schedules based on seasonal and market demand

Select seeds, fertilizers, soil media, and pest control products

Monitor irrigation, lighting, temperature, and humidity controls in greenhouse environments

Implement integrated pest management (IPM) programs

Supervise, train, and schedule greenhouse workers

Maintain production and inventory records

Ensure compliance with occupational health and safety standards

Manage operational budgets and order supplies

Employment Requirements

University degree or diploma in Agriculture, Horticulture, Agronomy, Plant Science, or related field
OR
Several years of experience in commercial greenhouse or agricultural operations

Minimum 2–4 years of progressive experience in crop production

Supervisory experience in an agricultural or greenhouse setting

Knowledge of greenhouse climate control systems and crop management techniques

Additional Information

Work is performed in greenhouse environments with varying temperatures and humidity levels

Ability to work extended hours during peak production seasons may be required

How to Apply

Interested and qualified candidates may apply by:

Email: hr@westcoastfloralgrowers.ca
Mail: West Coast Floral Growers and Distributors LTD
1420 172 Street
Surrey, BC, V3Z 9M6

Please include a resume and references.