PERMANENT, FULL-TIME ON-SITE | SOUTH SURREY $25-$30 PER HOUR

West Coast Gardens is a destination garden centre in South Surrey offering plants, garden supplies, home décor, workshops, events and seasonal experiences.

We are looking for a hands-on Marketing Lead who can help us grow the West Coast Gardens brand, better understand our customers, increase visits to the store and give customers stronger reasons to return.

Working closely with the Retail Operations & Marketing Manager, The Marketing Lead will help turn business priorities, customer insights and creative ideas into focuses marketing campaigns. This role will contribute ideas, help establish priorities and take ownership of carrying agreed strategies through execution.

This is a role for someone who understands both sides of good marketing; how it looks and feels to the customer, and whether it actually works.

You will oversee social media, email marketing, digital advertising, website marketing, loyalty marketing and in-store campaigns. Graphic design and content-production support is available, but you must have strong creative judgement and be able to set direction, maintain standards and recognize great work. 

We are not looking for someone to produce a high volume of average work. We want someone who can identify what matters most and execute it exceptionally well.

THE OPPORTUNITY

West Coast Gardens has an established brand and customer base with significant opportunities to improve how we communicate, how consistently our brand shows up and how effectively we use customer information to drive marketing decisions 

The Marketing Lead will help shape how West Coast Gardens appears across social media, email, digital advertising, our website and the physical store while strengthening our loyalty program and customer marketing

You will become closely familiar with both our brand and our customer - What catches their attention, what inspires them, what they purchase, how frequently they visit and what could influence their next visit.

WHAT YOU WILL OWN

Brand, Social & Creative Direction

• Maintain a consistent and recognizable West Coast Gardens brand across social media, email, website, advertising and in-store marketing
• Set Direction and standards for social media content, including messaging, visual style, content mix and posting cadence
• Develop engaging content ideas that showcase our plants, products, people, events and seasonal experiences
• Work with Existing creative support to turn campaign objectives and ideas into strong customer-facing marketing
• Ensure photography, graphics, copy and campaign materials reflect the quality and personality of West Coast Gardens 
• Balance promotional content with useful, inspiring and engaging content that gives customers a reason to follow and interact with the brand
• Review customer-facing marketing for brand consistency, accuracy and overall quality 

Campaigns & Promotions

• Build and maintain the annual marketing calendar 
• Lead seasonal campaigns, product launches, VIP promotions and major events
• Establish the objective, audience, message and measurement plan before major campaigns begin
• Develop campaign concepts and determine how they should come to life across different channels
• Coordinate campaigns across email, digital advertising, social media, the website and the physical store
• Carry priority campaigns from concept through execution and performance review 
• Ensure campaigns feel coordinated and intentional rather than like separate pieces of marketing 

Customer Growth & Retention

• Monitor customer retention and returning-customer activity 
• Establish useful seasonal benchmarks using current and historical performance
• Identify meaningful customer groups and opportunities, including new, active, at-risk, inactive, lapsed and reactivated customers 
• Use purchase behavior, frequency and customer value to identify marketing opportunities
• Turn customer insights into practical campaigns designed to influence visits, transactions and retention
• Report what changed, why it mattes and what marketing action should happen next

Loyalty & Customer Targeting

• Lead the customer-facing execution and continued development of the West Coast Gardens Loyalty program
• Integrate loyalty across checkout, email, the website, social media and in-store communication
• Segment customers using purchase behavior, interests and engagement   
• Develop welcome, retention, member-exclusive and reactivation campaigns
• Measure response, redemption, transactions, revenue and customer activity
• Improve targeting so relevant customers receive relevant messages rather than every promotion going to the entire database

Digital & In-Store Marketing

• Plan and execute email marketing and customer communications
• Manage the social media strategy and content calendar
• Maintain current, engaging and accurate website and Shopify content
• Support SEO, local search and Google Business Profile performance
• Manage Google Ads and other approved digital advertising
• Coordinate event marketing, printed materials and in-store signage
• Walk the physical store regularly to ensure campaigns have been executed properly
• Ensure customers experience one coordinated brand and campaign across every relevant touchpoint

WHAT SUCCESS LOOKS LIKE

• West Coast Gardens has a strong, recognizable and consistent marketing presence
• Social media and content are engaging, current and aligned with the brand
• Priority campaigns are distinctive, cohesive and fully executed
• More qualified customers visit West Coast Gardens
• Store transactions grow against meaningful seasonal benchmarks
• Customer retention and repeat purchasing improve
• The loyalty program becomes fully integrated into the customer experience
• Customer groups receive increasingly relevant and targeted marketing
• Marketing decisions combine strong creative judgment with measurable results
• Management receives clear insights, ideas and recommendations—not simply activity reports

WHAT WE'RE LOOKING FOR

• Three or more years of hands-on marketing experience
• Strong marketing instincts and visual judgment
• Experience developing campaigns across multiple channels
• Strong understanding of social media and what makes content engaging and relevant
• Strong writing, editing and proofreading skills
• Experience using customer, loyalty, CRM, e-commerce or transactional data to guide marketing decisions
• Understanding of retention, segmentation and customer lifecycle marketing
• Working knowledge of email platforms, Shopify, social media, Google Ads and analytics
• Ability to interpret performance without losing sight of brand and customer experience
• Ability to turn customer insights and creative ideas into practical campaigns
• Confidence establishing priorities and communicating tradeoffs
• Ability to personally execute work while coordinating creative or outside support when required

THE REALITY OF THE ROLE

This is a hands-on position in a seasonal retail environment. You must be comfortable moving between creative thinking, customer analysis, campaign planning and practical execution.

One day might include reviewing how a campaign performed, planning next month's social content, developing an idea for an upcoming event, building an email and walking the store to make sure signage and displays are ready for launch.

You won't be expected to personally create every piece of content or design every graphic. You will be expected to know what good marketing looks like, provide clear direction and make sure the finished work meets the standard.

POSITION DETAILS

• Permanent, full-time position
• On-site at West Coast Gardens in South Surrey
• Hourly compensation of $25-$30, based on experience
• Occasional evening or weekend availability for major events
• Reports to the Retail Operations & Marketing Manager 

HOW TO APPLY

Please submit your resume or email hr@westcoastfloral.com with a short introduction explaining why this role fits your experience.

Include one example of a campaign where you used customer information or performance data to make a marketing decision. Tell us what opportunity or problem you identified, who you targeted, what action you took and how you measured the result. 

Links to relevant campaigns, content, websites, reporting or portfolio examples are encouraged.

West coast Floral Growers & Distributors LTD.
Surrey, British Columbia | Full-time

West Coast Floral is seeking an experienced Head Grower to lead the growing function within our commercial ornamental greenhouse operation.

This is a senior, hands-on leadership position for someone who combines strong technical growing expertise with the ability to develop people, establish consistent growing practices and take full ownership of crop performance.

The Head Grower will be accountable for producing exceptional, market-ready crops while minimizing shrink, achieving scheduled crop readiness and maintaining full compliance with the Canadian Food Inspection Agency's Greenhouse Certification Program.

ABOUT WEST COAST FLORAL   

West Coast Floral is a family-owned greenhouse production and distribution business located in Surrey, British Columbia. We produce a diverse range of ornamental crops including annuals, tropical, and succulents for wholesale customers and our West Coast Gardens retail garden centre.

We are looking for a Head Grower who takes pride in producing excellent crops, developing a capable growing team and continuously improving greenhouse performance.

THE POSITION

The Head Grower will be responsible for:       

• Producing exceptional, market-ready crops that meet West Coast Floral's quality standards.
• Leading, coaching and developing the Grower Assistant(s) and maintenance assistant.
• Managing crop health through irrigation, nutrient management, environmental monitoring and Integrated Pest Management.
• Monitoring crops closely and responding quickly to emerging quality, pest, disease, nutrition and environmental concerns 
• Ensuring crops are ready during their scheduled shipping week.
• Reducing avoidable crop shrink and improving consistency across crop groups.
• Maintaining greenhouse facilities and growing equipment in a safe, clean and fully operational condition.
• Establishing and completing preventative-maintenance requirements for irrigation and growing equipment.
• Maintaining complete CFIA Greenhouse Certification Program compliance and continuous audit readiness.
• Collaborating effectively with the Greenhouse Administration Team, Production Team and Ownership.
• Identifying and implementing practical improvements to growing practices, crop quality and greenhouse performance.

HOW SUCCESS WILL BE MEASURED 

The Head Grower will be measured against clearly established performance expectations, Including:

• Crop shrink at or below the company target for each crop group.
• An average weekly crop-quality score of at least 90%.
• At least 95% of crops ready during their scheduled shipping week.
• 100% CFIA GCP compliance and audit readiness.
• Greenhouse facilities maintained in a clean, safe, organized and production-ready condition.
• Preventative maintenance completed and growing equipment kept reliable and operational.

WHAT WE ARE LOOKING FOR 

The successful candidate will bring:

• significant commercial greenhouse growing experience, preferably with a diverse range of ornamental crops.
• Demonstrated success leading a substantial greenhouse growing function.
• Strong plant knowledge and crop-observation skills.
• Advanced knowledge of irrigation, plant nutrition, environmental management and Integrated Pest Management.
• The ability to diagnose crop problems, determine root causes and take timely corrective action.
• Experience leading, coaching and developing growers or grower assistants.
• Strong communication and collaboration skills.
• A disciplined and detail-oriented approach to crop records, compliance and follow-through.
• A commitment to continuous improvement and responsible stewardship of greenhouse facilities and equipment 
• Experience with greenhouse environmental control systems.
• The ability to work effectively with production planning, administration, operations and ownership.
• Knowledge of Canadian ornamental greenhouse production and the CFIA Greenhouse Certification Program would be considered an asset.

THE OPPORTUNITY

 This position offers the opportunity to take meaningful ownership of the growing function within as established, family-owned horticultural business.

COMPENSATION 

Annual salary " $120,000- $150,000, depending on experience and demonstrated capabilities.

Employee Benefits plan, 4 Weeks' vacation, KPI bonus.

TO APPLY

Please submit your resume and a brief letter describing:

• The greenhouse operations and crop categories you have managed.
• The approximate scale of greenhouse space for which you have been responsible.
• Your experience leading growers and growers assistants.
• A measurable improvement you have achieved in crop quality, shrink, crop timing or growing-system performance.

Applications may be submitted within or email hr@westcoastfloral.com

westcoastfloral.com

The successful candidate will help coordinate daily picking priorities; ensure products are ready for the warehouse packing team on time and confirm that all selected plants meet our internal quality standards. This position is ideal for someone who communicates well, enjoys working with a small team, and can keep work moving in a busy, deadline-driven environment.

Responsibilities 

• Lead and work alongside a small order-picking team of approximately three to four employees 
• Pick plants and other greenhouse products accurately and efficiently for customer orders
• Review daily orders and help organize picking priorities and team assignments
• Ensure products are picked and delivered to the packing area within required timelines
• Coordinate and communicate regularly with the warehouse packing team regarding order status, priorities, timing, shortages and delays
• Inspect products during the picking process to ensure they meet internal quality standards 
• Identify and report product shortages, quality concerns, order discrepancies, or other issues
• Provide clear direction and support to team members throughout the shift
• Monitor picking progress and adjust priorities when order requirements or shipping schedules change
• Ensure products are handled carefully to minimize damage and maintain quality 
• Maintain accurate product counts and order information
• Keep greenhouse aisles, picking areas, carts, and workspaces clean and organized
• Promote a positive, respectful and productive team environment
• Follow and help reinforce all workplace health and safety procedures
• Assist with other greenhouse or warehouse duties when required 

Qualifications

• Previous experience in greenhouse operations, order picking, warehousing, horticulture, or a similar environment is an asset
• Previous team-lead or leadership experience is an asset
• Strong organizational and time-management skills
• Able to lead a small team while also performing hands-on work
• Strong attention to detail and commitment to order accuracy 
• Able to recognize quality issues and follow established product standards 
• Clear and professional communication skills
• Dependable, punctual and able to follow through on responsibilities
• Able to work effectively in a bust environment with changing priorities and deadlines
• Positive attitude and willingness to support other team members and departments
• Basic plant knowledge is an asset but is not required 

Growth and Development  

As the company continues to grow, motivated employees may have opportunities to learn additional greenhouse and warehouse functions, receive further training and take on increased responsibilities. Employees who demonstrate strong performance and successfully assume additional duties may be considered for wage increases based on their expanded role, level of responsibility, experience, and overall contribution to the company. We welcome applicants who take pride in their work, communicate well, and enjoy helping a small team achieve daily goals

Starting wage $22- $25 per hour depending on experience 

Monday-Friday, 7:00am- 3:30pm

Apply within or email directly hr@westcoastfloral.com

The successful candidate will help coordinate daily picking priorities; ensure products are ready for the warehouse packing team on time and confirm that all selected plants meet our internal quality standards. This position is ideal for someone who communicates well, enjoys working with a small team, and can keep work moving in a busy, deadline-driven environment.

Responsibilities 

• Lead and work alongside a small order-picking team of approximately three to four employees 
• Pick plants and other greenhouse products accurately and efficiently for customer orders
• Review daily orders and help organize picking priorities and team assignments
• Ensure products are picked and delivered to the packing area within required timelines
• Coordinate and communicate regularly with the warehouse packing team regarding order status, priorities, timing, shortages and delays
• Inspect products during the picking process to ensure they meet internal quality standards 
• Identify and report product shortages, quality concerns, order discrepancies, or other issues
• Provide clear direction and support to team members throughout the shift
• Monitor picking progress and adjust priorities when order requirements or shipping schedules change
• Ensure products are handled carefully to minimize damage and maintain quality 
• Maintain accurate product counts and order information
• Keep greenhouse aisles, picking areas, carts, and workspaces clean and organized
• Promote a positive, respectful and productive team environment
• Follow and help reinforce all workplace health and safety procedures
• Assist with other greenhouse or warehouse duties when required 

Qualifications

• Previous experience in greenhouse operations, order picking, warehousing, horticulture, or a similar environment is an asset
• Previous team-lead or leadership experience is an asset
• Strong organizational and time-management skills
• Able to lead a small team while also performing hands-on work
• Strong attention to detail and commitment to order accuracy 
• Able to recognize quality issues and follow established product standards 
• Clear and professional communication skills
• Dependable, punctual and able to follow through on responsibilities
• Able to work effectively in a bust environment with changing priorities and deadlines
• Positive attitude and willingness to support other team members and departments
• Basic plant knowledge is an asset but is not required 

Growth and Development  

As the company continues to grow, motivated employees may have opportunities to learn additional greenhouse and warehouse functions, receive further training and take on increased responsibilities. Employees who demonstrate strong performance and successfully assume additional duties may be considered for wage increases based on their expanded role, level of responsibility, experience, and overall contribution to the company. We welcome applicants who take pride in their work, communicate well, and enjoy helping a small team achieve daily goals

Starting wage $22- $25 per hour depending on experience 

Monday-Friday, 7:00am- 3:30pm

Apply within or email directly hr@westcoastfloral.com

West coast Floral Growers & Distributors LTD.
Surrey, British Columbia | Full-time

West Coast Floral is seeking an experienced Head Grower to lead the growing function within our commercial ornamental greenhouse operation.

This is a senior, hands-on leadership position for someone who combines strong technical growing expertise with the ability to develop people, establish consistent growing practices and take full ownership of crop performance.

The Head Grower will be accountable for producing exceptional, market-ready crops while minimizing shrink, achieving scheduled crop readiness and maintaining full compliance with the Canadian Food Inspection Agency's Greenhouse Certification Program.

ABOUT WEST COAST FLORAL   

West Coast Floral is a family-owned greenhouse production and distribution business located in Surrey, British Columbia. We produce a diverse range of ornamental crops including annuals, tropical, and succulents for wholesale customers and our West Coast Gardens retail garden centre.

We are looking for a Head Grower who takes pride in producing excellent crops, developing a capable growing team and continuously improving greenhouse performance.

THE POSITION

The Head Grower will be responsible for:       

• Producing exceptional, market-ready crops that meet West Coast Floral's quality standards.
• Leading, coaching and developing the Grower Assistant(s) and maintenance assistant.
• Managing crop health through irrigation, nutrient management, environmental monitoring and Integrated Pest Management.
• Monitoring crops closely and responding quickly to emerging quality, pest, disease, nutrition and environmental concerns 
• Ensuring crops are ready during their scheduled shipping week.
• Reducing avoidable crop shrink and improving consistency across crop groups.
• Maintaining greenhouse facilities and growing equipment in a safe, clean and fully operational condition.
• Establishing and completing preventative-maintenance requirements for irrigation and growing equipment.
• Maintaining complete CFIA Greenhouse Certification Program compliance and continuous audit readiness.
• Collaborating effectively with the Greenhouse Administration Team, Production Team and Ownership.
• Identifying and implementing practical improvements to growing practices, crop quality and greenhouse performance.

HOW SUCCESS WILL BE MEASURED 

The Head Grower will be measured against clearly established performance expectations, Including:

• Crop shrink at or below the company target for each crop group.
• An average weekly crop-quality score of at least 90%.
• At least 95% of crops ready during their scheduled shipping week.
• 100% CFIA GCP compliance and audit readiness.
• Greenhouse facilities maintained in a clean, safe, organized and production-ready condition.
• Preventative maintenance completed and growing equipment kept reliable and operational.

WHAT WE ARE LOOKING FOR 

The successful candidate will bring:

• significant commercial greenhouse growing experience, preferably with a diverse range of ornamental crops.
• Demonstrated success leading a substantial greenhouse growing function.
• Strong plant knowledge and crop-observation skills.
• Advanced knowledge of irrigation, plant nutrition, environmental management and Integrated Pest Management.
• The ability to diagnose crop problems, determine root causes and take timely corrective action.
• Experience leading, coaching and developing growers or grower assistants.
• Strong communication and collaboration skills.
• A disciplined and detail-oriented approach to crop records, compliance and follow-through.
• A commitment to continuous improvement and responsible stewardship of greenhouse facilities and equipment 
• Experience with greenhouse environmental control systems.
• The ability to work effectively with production planning, administration, operations and ownership.
• Knowledge of Canadian ornamental greenhouse production and the CFIA Greenhouse Certification Program would be considered an asset.

THE OPPORTUNITY

 This position offers the opportunity to take meaningful ownership of the growing function within as established, family-owned horticultural business.

COMPENSATION 

Annual salary " $120,000- $150,000, depending on experience and demonstrated capabilities.

Employee Benefits plan, 4 Weeks' vacation, KPI bonus.

TO APPLY

Please submit your resume and a brief letter describing:

• The greenhouse operations and crop categories you have managed.
• The approximate scale of greenhouse space for which you have been responsible.
• Your experience leading growers and growers assistants.
• A measurable improvement you have achieved in crop quality, shrink, crop timing or growing-system performance.

Applications may be submitted within or email hr@westcoastfloral.com

westcoastfloral.com

Our sales team works with a wide range of customers, from small florists and garden centres to some of the largest grocery retailers.

Key Responsibilities

• Provide customer service and general administrative support to the sales team
• Respond to customer emails and inquiries in a timely and professional manner
• Process orders and perform accurate data entry 
• Assist with customer accounts and order-related requests
• Maintain accurate sales and customer information
• Provide support to the Key Account Manager and sales team as required 
• Communicate with customers and internal departments to help ensure orders and requests are handled efficiently

Qualifications

• Previous experience in sales or customer service-related role
• Strong Microsoft Excel skills
• Experience with Microsoft Access is an asset
• Enjoys working in a team environment
• Strong customer service skills and a customer-first mentality
• Excellent time management and problem-solving skills
• Strong verbal and written communication skills
• exceptional attention to detail and accuracy
• Experience within the horticulture industry is an asset 

Education

• Diploma or bachelor's degree in business administration is preferred

Hours

• Full-time, 40 hours per week; Monday - Friday 8:00am - 4:30pm

Compensation

• $30 - $35 per hour, depending on experience 

Apply within or email directly hr@westcoastfloral.com